Privacy Policy

This privacy statement has been compiled by the City of Cranbrook to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online.  PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.  Please read our privacy statement carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information.

What personal information do we collect from the people that visit our blog, website, City Social Media Site(s) or app?
When registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information?
We collect information from you when you subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To improve our website in order to better serve you.
• To allow us to better serve you in responding to your customer service requests.
• To send periodic emails regarding City related news and services.

How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards.  We do not use Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use “cookies”?
Yes.  Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, some features will be disabled, it won’t affect the user’s experience that makes your site experience more efficient and some of our services will not function properly.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links
We do not include or offer third party products or services on our website.

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking.

Canadian Anti-Spam Legislation (CASL)
The Canadian Anti-Spam Legislation sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information; respond to inquiries, and/or other requests or questions.

To be in accordance with CASL we agree to the following:
• NOT use false or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at:
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email
• Within 1 business day

We will notify the users via in site notification
• Within 1 business day

Contacting Us
If there are any questions regarding this Website and Social Media Privacy Statement you may contact us using the information below.

City of Cranbrook
40 – 10th Avenue South
Cranbrook, British Columbia
V1C 2M8
Canada
[email protected]