Cranbrook Launches ePay Payment Portal for Variety of City-Related Bills and Fees

As part of the City of Cranbrook’s continued commitment to deliver a high standard of customer service, we will now be offering customers with a convenient way to view, print, and pay bills, licenses and notices online effective today.

Residents and businesses can visit the City’s website at www.cranbrook.ca and select the ‘Online Payments’ option. This secure service allows you to view your account balances and make payments for property taxes, utilities and business licenses, along with downtown parking invoices. You can also make payments for municipal fines like parking tickets online by selecting the “Parking Ticket Payments” option.

“I would like to thank Council and staff for their input and support on this initiative which addresses a number of requests we have had from our citizens,” says Mayor Lee Pratt. “It will be well received and adds to our goal of improving our customer service.”

Dog license renewals can be viewed, but payment must be made in person at City Hall for issuance of the tag.

You will need your account number and your access code for each bill you wish to register. The access code will be printed on each bill as they are sent out, or you can contact City Hall at (250) 489-0233 to obtain your access code right away.

As an added customer service improvement, City Hall will also now be accepting credit card payments. It is important to note that a 2.4% convenience fee will apply to all credit card payments made online and in person at City Hall to cover the cost of this service.